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Support Services
We offer a wide range of support services designed to fit your needs. WORK FROM HOME and have a HOME OFFICE or need in-home support? Check out our Home Office support services.
Are you a SMALL BUSINESS who needs IT support on your schedule that fits in your budget? Check out our Small Business support options below.
Support Services – Home Office
Home Office – On-Demand Support
Whether it’s a specific problem, or it’s just something you need help with, we’ve got you covered. One-time installations, setups, or fixes are a staple of IT support, so why not have access to professionals who know what they are doing and can help you find the solution?
– The best part? If we can fix it for you in 5 minutes or less, it’s FREE. –
phone call, video conference/Facetime, or in-person – $99/hour (one hour minimum)
Work From Home –
15min Intro Analysis – FREE
Get a free introductory analysis to learn what general ways your work from home setup can be improved. – phone call or video conference
Work From Home – Enhanced
Feel like something is missing from your home office setup? Get a 90min session analyzing your current home office setup and discuss the best hardware and layout to enhance it.
video conference/Facetime (preferred) or phone call – $199
Work From Home – Advanced
Need to advance your productivity and move beyond the basics? Get a 2hr session to dive deeper into each piece of hardware and furniture in your setup to bring your home office experience to the next level. Get help choosing specific makes and models based on your needs and criteria to remove the stress of finding the right ones on your own.
video conference/Facetime or in-person – $399
Work From Home – Professional
Is your success dependent on how well you can work in your home office? Need everything to be 100% perfect? Get the support a work from home Professional deserves. Receive the same support as the Advanced package, and get 2hrs of hands-on time to help you setup all of your new equipment when it arrives.*
remote support and video conference/facetime or in-person – $599
Off the Clock Pro
Everyone needs to stop working at some point. (No seriously, work/life balance my friend!) Get help with your other home electronics needs, whether in your living room or integrating into your home office setup for that hybrid setup when you need it.
Option 1: 90min session analyzing your current setup and discuss the best hardware and layout to enhance it.
video conference/Facetime (preferred) or phone call – $199
Option 2: 2hr deep dive into what you currently have and what you want in the end to make your entertainment experience better.
remote support and video conference/facetime or in-person – $375
Option 3: Adds on a 2hr hands on help session on top of what is in the Option 2 to help you setup all of your new equipment.
remote support and video conference/facetime or in-person – $549
Support Services – Small Business
Small Business – Executive Support
Is technology support something you see needing/wanting on a regular basis or don’t have the budget to hire an IT professional to your staff? Executive Support gives you professional level support you’d expect from a corporate IT department but at an affordable monthly fee. Get on-call support** when you need it.
remote support and video conference/facetime or in-person – $499 Per Month***
Small Business – On–Demand Support
Don’t feel you need IT support regularly, but still need to have a support team ready when you do? We offer on-demand support to get you the help you need when you need it.
remote support and video conference/facetime or in-person – $149 Per Hour^
Small Business – IT Project Support
Have an IT project that could take more than a few hours? We offer project-based pricing for IT project needs. We will help you plan out and implement your project from start to finish.
Reach out to us through our Contact Us page for details.
What can we help you with?
We support a wide range of products and services, more than we can list here.
Some of the highlights are:
Computing Services
• Desktop & Laptop Help and Simple Repair
• Hard Drive Installation
• Memory (RAM) Installation
• Internal Component Installation
• Software Install and Troubleshooting
• Operating System Install & Reinstall
• Initial PC Setup
• Custom PC Building
• PC Tune-Up
• PC Security Setup & Support
• Data Backup or Transfer
• Automated Data Backup Setup
• Email Setup
• Microsoft Office/365 Setup & Support
• Password Reset
• Diagnostic Service
• Tablet Setup & Troubleshooting
• Level 1 Data Recovery
• Training & Purchasing Support
Small Business Services
• End-user Workstation Setup
• Remote Access/VPN Setup & Support
• Cloud Services Support
• Mobility Solutions Support
• Network Design, Setup, & Troubleshooting
• IT Helpdesk Services
• Break/Fix Response
• Backup & Disaster Recovery
• IT Consulting
• VOIP Phone System Setup & Support
• Cellular Device Support
• Remote & On-Site IT Support
• Cybersecurity Management
• Active Directory
• User Management
• Digital Signage
• IT Documentation Creation & Support
• Technology Roadmap Planning
• Budgeting Support
Home Office Services
• Network Design, Setup, & Troubleshooting
• Printer & Scanner Setup & Troubleshooting
• Wi-Fi Router Setup
• Wi-Fi Optimization
• Firewall Setup
• Monitor Setup
• Desk Layout & Setup
• Webcam Hardware Setup
• Speaker & Microphone Setup
• Network Access Storage (NAS) Setup
• Smart Home Component Setup
• Internet Service Provider (ISP) Support
• Cellular Phone Support
• Office Environment Design & Setup
• Training & Purchasing Support
Home Entertainment Services
• Big Screen TV or Projector Setup
• Surround Sound Speaker Setup
• Cable Management
• Media Server Setup
• Gaming Console Setup
• Custom Gaming PC Design & Setup
• Lighting Setup
• Steaming Hardware Design & Setup
• Green Screen Setup
• Outdoor Media Entertainment Design & Setup
• Smart Home Integration
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CASH!
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*If the hands-on setup takes longer than the 2hrs allotted, there will be an additional $150 per hour fee charged.
**Executive Support on-call support is available during regular business hours or by appointment (preferred).
***Requires 3 consecutive months in a row before cancelling. Up to 4hrs total of support per month. Additional hours will be $150 per hour.
^Minimum 1 hour charge. Travel fees for in-person: $2per mile after 10 miles. For first time On-Demand Support clients, there will be a one-time $50 client setup fee.
Rush Fee: A rush fee of $50 may be added depending on the time of day and urgency of support, especially in cases where it will require an in-person visit.